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Digital Society Initiative

How should healthcare chatbots interact?

The DSI Community Health invites you to participate in the study «The Role of Humanization of Chatbots Asking Questions Related to Mental Well-being». Your valuable contribution will help the community to better understand design choices for healthcare chatbots to improve users’ experience with chatbots and their responsible design.

Chatbots are increasingly used in healthcare and can play an important role in providing healthcare for underserved populations, bridging the treatment gap, empowering patients and lessening physicians’ burdens.

Your participation and insights are crucial to our interdisciplinary research and  will help us to answers such questions as:

  • Are there interaction styles that are more appropriate than others?
  • Are there interaction styles and chatbot personas that are preferred by different user groups?
  • How does an ethically sensitive design of chatbot interaction look like?
     

Click here to take part the study (it takes no more than 10-15 minutes).


If you have any questions or would like to provide the team with additional feedback, please contact: jana.sedlakova@ibme.uzh.ch

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